Contact us first
Share your order number and the item you need help with before sending anything back. This lets the team confirm eligibility and the correct return or exchange process.
Customer care
Exchanges & returns.
If something is not right with your order, contact us with the order details so the correct next step can be confirmed.
Keep items protected
Until your request is confirmed, keep the item, packaging and any included tags or accessories together and avoid unnecessary wear or handling.
Resolution
Once the request is reviewed, the team can confirm the available exchange, return or other resolution based on the store policy applicable to the item.
Final eligibility windows and hygiene-related exclusions should be confirmed as part of the store policy before launch and will then replace this interim guidance.
Need a little help?
We're here to make choosing easy.
Ask us about sizing, products, delivery or an existing order.